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a.       What are the delivery charges?


  • Delivery is absolutely free for order placed above Rs 499.

  • If Order value is below Rs 499 then an extra delivery price will be charged.

  • Cash on delivery as an additional service has a very nominal charges of Rs. 20 per order.  

b.      What are the estimated delivery times?


We deliver your order within 2-4 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad).

For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers.

Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location's geographical constraints.


c.       Which all days you don’t’ deliver?


We don’t deliver on Public, national or bank holidays


d.      Are there any hidden charges such as Octroi or Sales Tax when I make payment on MyFitFuel™?


There are no such hidden charges when you buy any product from us. The price listed on our website are final and inclusive of all taxes.  So, the price you see on the product page are the final prices you pay.

Delivery charges may be extra depending on the “Cash on Delivery Charge” or final order value same or below Rs 500.


Is it possible to request for change the delivery address at any point of time once the order has been placed?


Order Placed but not dispatched


One the order has been placed but not dispatched that means we have received the confirmation and your order is in our warehouse where we are working to get it dispatched. So as your order is still not dispatched, you need to contact our customer service team on [email protected]  as soon as possible for the changes in the order. Please note for security reasons we will require you to answer few security questions before we can make any changes to your order.


Order Place and dispatched


Once the order has been placed and dispatched, for security reason we are unable to redirect the order to the secondary delivery address. We apologise for any inconvenience caused and our security policies are made to provide better shopping experience for all our customers.

If our shipper is unable to ship the order at your provided address then order is automatically returned to our warehouse and the processed as return.  

For any further query write us on [email protected] or call us on +91-8800115410


f.        Product cannot be shipped to my area, why?


Although we ship to maximum places in different parts of India and we are continuously working on increasing our reach to make our products easily available to everyone in different locations.

But If order can or cannot be delivered to your address also depends on:-

      1. Whether our trusted delivery partner can deliver at your address.

      2. Legal Restrictions, if any, on shipping particular products to your location.

      3. The availability of reliable courier partner in your location.

g.       I have placed an order 2 days ago, Now I have to leave for an urgent work. Can you hold my delivery until I am back?


If you placed order is not yet dispatched then please to contact our customer team on +91-8800115410 as soon as possible for the changes. Please note for security reasons we will require you to answer few security questions before we can make any changes to your order.

But if your order is already dispatched then we are sorry we won’t be able to hold your delivery.




a. When do I receive my Order after placing the order by COD option?

We have strong tie-ups with reputed courier partners to ensure fast and safe delivery of products. The shipping timelines vary across products and the exact timelines are mentioned in each product listing on the site as well as in the order confirmation email.

Depending on your location it takes anywhere between 2-4 days in Metro cities from date of dispatch to the delivery of the order at your doorstep. For the rest of the cities, we deliver between 2-5 business days. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location's geographical constraints.


b. How do I pay to the courier?

All COD payments are to be made in cash only. The delivery agent will NOT accept any cheque or Demand Draft for the COD shipments.


c. Will I be allowed to open the parcel before I pay the courier?

You can open the parcel after paying the courier agent. All products at MyFitFuel™ are shipped in tamper proof packing material that guarantees you safe delivery. In case the tamper seal is broken, please DO NOT accept the shipment from the courier agent.


d. Can I return the order to the courier agent and take my cash back from him?

We are sure you will love the MyFitFuel™ product you ordered. The courier agent is not authorized to accept the opened product and return your cash. In the unlikely event, if you are unhappy with the order, please go through our site’s Return Policy and call Customer Support to claim refund.

The refund can be transferred to your bank account or we can dispatch a Cheque to the address the item was delivered to within 15 days. Please get in touch with our Customer Support for more  information. 


e. Will I get a receipt for the Cash I pay to the courier?

All shipments will have an invoice which is equivalent to the receipt for the money you paid to the courier agent.


f. Will I know the exact date and time when courier will come to deliver my order?

You will receive an email and SMS intimation once your order is shipped from our fulfillment centers. Delivery will depend upon your city of shipment and can range from 2-5 days. The courier may / may not call you when your order has reached your city and is about to be delivered. Courier delivery teams typically deliver orders between 9am - 6pm, Monday to Saturday. We highly recommend that you be available at the address given to accept the order.


In case you are not, please ensure your friend/relative/neighbour is available at the address to make the payment to courier and receive the order on your behalf. The courier agent cannot deliver the order to the security personnel at your building / housing society. In case you are a “workaholic”, spending days and nights in your office, then it is best you give your work address for delivery. Very often a non-delivery happens because of co-ordination failure at last mile.


We advise you to give correct and as many contact details as possible to avoid co-ordination failure and non-delivery of item. In case you need help or want to provide more information to ensure smooth delivery, please feel free to call our Customer Support and we will be happy to help

g. Will the courier agent wait at the door while I go and withdraw cash from a nearby ATM / bank to pay him or come back at a later time?

Kindly keep the cash ready to pay the courier agent at the time of delivery. The courier delivery person will typically not wait for you to go and withdraw cash from the nearby ATM. However, if he has some other delivery planned in the area, he might want to come back in some time to deliver the parcel again. In such case you will need to directly co-ordinate with him.


h. What happens in case the courier agent comes and nobody is available at that time to make payment and receive order?

In such case you would find a “Missed-U Card” from the courier. The card will contain the local contact details of our courier partner. You will then need to co-ordinate with the local courier office. Sometimes, you might be required to go to the local office, make payment & pick up the order from there.


i. How do I know if my location is covered under COD?

We currently offer COD in limited pin codes. We currently offer COD in limited pin codes. This is based on current coverage of courier partners for COD and business feasibility. If your pin code is not in this list then you will be not be able to place the order on COD and will be prompted to make payment using Credit Card / Debit Card / Online Bank Transfer for your order.

We continuously work with our courier partners to expand the COD network and keep updating the serviceable COD list as and when more pin codes are added.

j. Can I do part payment with COD (EMI)

We do not accept part payments on COD orders.


k. What do I do in case I have not received my order on COD?

Once your order is shipped you will get an email with AWB details of your order. You can track your order on the courier website or on My Account section on MyFitFuel™. Typically the following order statuses are available on website.

  • In Transit: The consignment is on route to the destination.

  • Delivered: The consignment is delivered.

  • Returned to Origin: Delivery was attempted, however the shipment is returned back to MyFitFuel™.

The reasons could be that you refused to accept, you were not available, you did not have the payment ready, address was insufficient or you could not be contacted on the number you provided on MyFitFuel™. If you are still anxious, then file a missing complaint with our Customer Care and we shall put forth best efforts to ensure that your MyFitFuel™ item reaches you safe and sound.


l. What will happen if I don't pay at the door and refuse the order?

The entire premise of offering COD is that customers are honest and they really liked what they ordered on the site. Misuse of the facility would lead to disablement of this payment option for your future orders.




  1. a.     What is the general return policy on My Fit Fuel™?


In MyFitFuel™ we always value our customer satisfaction and we work hard to always keep you happy. Although all our products are made after working in detail on every point from ingredients to labelling to bring the best sports and fitness nutrition products, but there are times when you are still not satisfied. Well not a problem!

You are not satisfied but still we care for your belief in our products so we give an option for you to inform us within 14 days of the date of receipt of delivery.

Only few points to consider:-

  1. Send us a picture on [email protected] with mail subject “RETURN and YOUR ORDER NUMBER” within 14 days of receiving the product or call us on +91-8800115410.

  2. The product should return us within 7 days of sending the request or the return will be ineligible. You can let us know and we can inform our delivery partner to arrange a pickup of the item to be returned from your place.

  3. Please ensure the product is into its original condition, unopened and unused product along with the original invoice, box and price tags.

  4. Return the Product on


                                                        My Fit Fuel™ , F 34/8, Okhla Industrial Area, Phase -2, New Delhi, 110020.



  1. After we receive and inspect the product we will issue refund within 7 days of receipt. We will issue the refund along with the invoice amount of product plus additional Rs 100 for any courier charges borne by you to send the product to us.
  2. If in case the courier is found ineligible for refund, we will send the product back to you.


You will have an option to take refund or exchange the product, as per your request. For payment made by card we will refund in the same bank account. For money paid by cash on delivery or any other mode we will issue cheque in the registered name of customer. 

Please note that replacements are subject to availability of particular products.


  1. b.     What should I do if I receive a Defective item or not something which you ordered?


There are circumstances when the product delivered are defective or not something which you have ordered. Under such circumstances you can inform us within the 14 days of receipt of the product.  You can inform us on by writing a mail on [email protected] or calling us on +91-8800115410

Please follow the following thing for returning damaged, defective or wrong product:-

  1. Please notify us within 14 days of receipt of the products and product should reach us within 10 days of sending the request.

  2. Product should be returned in original packaging along with original box, price tags and invoice. You can let us know and we can inform our delivery partner to arrange a pickup of the item to be returned from your place.


As soon as we receive your items back, we inspect it to ensure everything is present and is in original conditions and then we issue the full refund or exchange with similar or different item as per your request.

Please note that replacements are subject to availability of particular products.

Payment made by card will be refunded on the same bank account and cheque will be issued in the registered name of customer for payment made by Cash on delivery.


  1. c.      What is your category specific policy for return?


Nutrition- Our sports nutrition products should be received in original packaging as you received. Product should be sealed as original, opened or used boxes will not be accepted as returns. We do not provide medical consultation and for issues like stomach upset, headache, flavour like/dislike would not be applicable for return. Please consult with your doctor before buying the products.  


Sports and fitness accessories- return policy is only applicable in case of issue with size or product received damaged.


Service- This category is not applicable for any refund.


Products eligible for refund

  1. Products which are unused and in its original new condition if not defective or damages.

  2. Products which are not damaged or broken by customers

  3. Products which are not tampered and is not missing its Serial/UPC number.

  4. Product returned back in its original packaging including box and other items as received along with the particular product.

We are here to serve you best. Your satisfaction is our priority and if in case you have any query then please do mail us on [email protected]


  1. d.     I need to return an item, how do I arrange for a pickup?


You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible we will facilitate the pick-up of the item through our courier partners. In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service and we will return the courier costs of Rs 100 for any courier charges borne by you to send the product to us.


  1. e.     What are the modes of refund available after cancellation or return?


For payment made by:

Debit/Credit or any other Card- We will refund in the same bank account.


Cash on delivery or any other mode- We will issue cheque in the registered name of customer.

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