Go to back

FAQ's

Account

Everything related to your Account

Registration on MyFitFuel.in is a simple process that can be completed in 3 simple steps:

  1. Click on the Register  link on the top of the home page
  2. Type in your name and email address
  3. Enter password of your choice; confirm the password and you are done!

Yes, it is necessary to make an account because this how we can provide you many benefits such as:-

  1. you can track the delivery status of your order(s)
  2. you can view the entire history of your past orders
  3. you can also plan future orders through useful features like Wishlist and Notify Me
  4. you can write reviews for products bought from us
  5. you can subscribe to our weekly newsletter to stay in the know on My Fit Fuel new products and fitness knowledge based articles.

Go to the Sign In page and click on Forgot my password. You will receive an email on your registered email id with instructions on creating a new password.

It is easy to update your MyFitFuel™ account and view your orders any time through 'My Account'.

'My Account' allows you complete control over your transactions on MyFitFuel™ manage/edit your personal data like

  • address,
  • phone numbers,
  • email ids
  • Change your password
  • Track the status of your order

Shopping cart is your shopping basket which collects every item which you have selected to buy which could be edited very easily. With the help of MyFitFuel™ shopping cart you place the order. Our Shopping cart will keep your selected order in our basket until you process the order for payment or until next 30 days.

Sometimes we really like a product but due to some reasons such as shortfall of money or a simple mood swing we are not able to buy it at the same moment. With My Wishlist you can pick an item of your choice, add it to the wishlist and come back later to buy it on a later date.

You can do this very easily in different ways:

1st – When you Register and Log in into your account, you will find Addresses written on the left. Click on it and you will find the place to add or edit the existing address.

2nd – If you have registered and buying for the first time. Then during checkout our system will ask you Billing and Shipping Address. You can add you billing and/or shipping address.

Billing Address is where your card or bank details are registered.

Shipping/Delivery Address is where you want you order to reach.

It is very easy to update your personal information by Log in into your account and editing your information in customer information section.

During the type of checkout and at payment option step, you will find different option of making payment. Such as Debit Card, Credit Card, Net banking or Cash on Delivery. You can choose any of the option as per your convenience and get your delivery at provided address.

We are very concerned about security on payments, so which ever option you choose always Keep free mind because we have already placed many security measures before.

Order

Everything Related to Orders

Placing an order on MyFitFuel.in is very quick and easy. As you browse our MyFitFuel™ shop, you can add the item as per your wish in our Shopping cart just by clicking on “BUY NOW”, Register quickly by adding the details or if already registered then Log in with your email address and password, add the delivery address and make the payment through our very secured payment gateways. That’s it…

These products do not have the “Buy Now” button because they may be temporarily out of stock.

Unfortunately, the product “Out of Stock” are not available for sale. But we have added please “Notify Me” feature so that you are the first one to be informed as soon as the product is available for sale again.

It is very easy to use MFF™ voucher codes. Once you have your products in your shopping basket, scroll down your basket to see an option “Got a voucher code”. Entre your Voucher code in the voucher code box and click on apply. That’s it, and discount is all yours…

There are different reasons why the voucher code or promotional codes might not work:-

MFF™ Voucher code has already expired.

MFF™ Voucher code could only be used once.

One voucher code might not be used in congestion with other deals being offered on our website.

Different voucher codes have different terms and conditions attached. Some might have an expiry dates sooner or the later. So it is always important to look at the expiry date of code of every voucher code to take complete benefit before it expires.

Different voucher codes have different terms and conditions attached. As some might have an expiry dates sooner or the later, others might only be available to be used once by an individual account holder.

You will get an email once we ship your products along with the Air way bill number with the help of which you can go to the respective courier website and track your order.

You can take the full information on where is your order. You can quickly “Log in” in your account and click on Orders on your left. You will find the all the order which you have placed and clicking on your particular order you will be able to find the delivery status of your order.

If circumstance your order status has not changes for more than 2-3 working days or you haven’t received in given time during then please write is on hello@myfitfuel.in and we will quickly look into it. Please don’t forget to mention your order number, date ordered and items in the order.

It is very easy to track your delivery. You will get an email once we ship your products along with the Air way bill number with the help of which you can go to the respective courier website and track your order.

In very rare cases there are some problem in the tracking of the orders. We ususally try our best for such problems but still if you are not able to track your order then you can write us onhello@myfitfuel.in . Also, please don’t forget to mention your order number as well as the date and items order.

We are very sorry for this inconvenience but our Customer executive will revert you back quickly to solve this problem.

Not Shipped- You order is under process including procurement from our different warehouse and will be shipped as soon as we have the complete details as required to ship the product.

Shipped- This means your order is on its way to reach your destination soon. We work hard to reduce the delivery time but sometimes due to unforeseen circumstances rain, Strike, etc. we get delays.

Delivered-This means you have your product delivered at provided address and you are enjoying having it and wishing to buy the next one as soon as possible.

We make the products which will fulfil your requirement and make you feel that it was made only for you. This only happens because we take care of every step from beginning till end.

Cancelling your order depends on the situation such as:

If already shipped- We are sorry the courier boy has already taken the order away and we won’t be able to bring it back. So it will be delivered at your provided address.

Not Yet Shipped- It means that your delivery is still in our warehouse and we can stop it to be sent out. So we can only cancel if the order has not been shipped yet.

Contact us as soon as possible on +91- 8800115410 or write us on hello@myfitfuel.in

During the time of checkout and before making payment you will find your subtotal amount of the total order. But during the time of payment option, there could be an extra nominal charge for choosing Cash on delivery. You will be able to see the total amount again before confirming the final payment.

We are very happy to solve any issues or queries you have. You can write us on hello@myfitfuel.in or call us directly on +91-8800115410 anytime between 9am – 7pm, 7 days a week.

We are very quick when it comes to dispatch of your order. We dispatch within 1-2 days of order placement.

We really apologise for an item missing in your order. As soon as you receive your order and found any item missing then pleasewrite us on hello@myfitfuel.in or call us directly on +91-8800115410 anytime between 9am – 7pm, 7 days a week.

We request you to please don’t accept the delivery if it is tempered or damaged. But if you find the any damages in the product inside then we really apologise for such situation. As soon as you receive your order and found any damages then pleasewrite us on hello@myfitfuel.in or call us directly on +91-8800115410 anytime between 9am – 7pm, 7 days a week.

If you receive an email regarding your order has been cancelled then might be many reasons for this. One of the reasons includes we were not able to receive payment from your bank. If your order has been cancelled due to any reason then email us on hello@myfitfuel.in and we will be very happy to look at the reason in detail.

Our products are manufactured in our own plant which is part of our company with the name of The Nutrition. We have mentioned the details on the every product packaging as well

All the procurements of raw material and final manufacturing is done by our team under the supervision of Quality Department which ensures that all the quality is never hampered and we make best finished products.

We work with more than 50 companies from different countries such as US, UK, German and Canada. If you are asking about whey protein specifically we use Whey from companies like Davisco, Glanbia etc. But that’s just few. But One very important thing is not every company every batch have same quality as we want to deliver. So many times we reject the imported material of one company and send it back and keep only the material from company which pass our quality standards. And this is just procurement of ingredient but main process starts after that. We have processes to maintain that quality and testing and manufacturing the finiahed product giving you same results everytime. For that we have multiple 10-15 processes in Manufacturing including our R&D team.

Processing raw ingredients is a deep technical task. We have 10-15 different processes of Quality check to Final Manufacturing and we have big team of 1). Quality Checking – Which check quality of every ingredient procured in different way from chemical testing to 2) R&D team which every work on finding compatibility whether 2 materials procured in batch will be compatible providing same finished quality. 3). Final Manufacturing – Which manufactures under the controlled moisture and temperature environment. 4). Filteration Team- Filteration team which filters the finished product taking away every small clumps etc from the product. We have many more processes which ensure quality is maintained of the product.

 

Payment

Everything about Payments

MyFitFuel™ offers multiple payment methods. You can purchase our products from our very secured and safe online payment method. Confidentiality of your details and safety of you money is our huge priority and we work only with trusted payment gateway partners.

You may also use the Internet banking or Cash on Delivery mode of payment to purchase from our website. We also accept payments made using Visa, Mastercard, Maestro or American Express debit/credit cards.

Myfitfuel.in uses the latest encryption technology and other methods to protect your Debit/credit card information. You can place your orders using Netscape's SSL encryption (the Internet standard for secure transactions). In fact, shopping online with a Debit/credit card at Myfitfuel.in is even safer than using a credit card at a restaurant because we do not retain your card information.

You can be assured that Myfitfuel.in offers you the highest standards of security currently available on the Net and that your shopping experience is private, safe and secure. You need not worry about your credit card information because your bank will authorize the Debit/credit card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue an authorization number and the electronic receipt would be generated.

We support almost all the cards

Visa | MasterCard | Maestro | AMEX | JCB | Diners - Credit Card Option

During the time of checkout and while the process of making payment. Choose Debit or Credit card as the payment option and insert the 16 long digit number, the CVV and other required details. During the final stage you will also be asked to insert the secret 3D Secure password.

When you are not comfortable making payment online on MyFitFuel.in then you can choose the cash on deliver payment method. With cash on delivery you only have to make the payment during delivery rather than before delivery of your order.

We don’t accept foreign currency as a payment of your order rather we only accept Indian Rupees. As it is strictly cash on delivery, so we don’t except any E-gift card or other vouchers for payments.

After you add the product to the shopping cart and proceed to checkout, we will prompt you to choose the payment method “Pay by cash on delivery”

Once your order is verified by our team we process your order and ship it within the time specified from the date of confirmation.

You will be required to make the payment to our delivery partner during the time of order delivery at your provided address.

Terms & conditions
  1. Only Indian rupees are accepted and no foreign currency will be accepted.
  2. Order should be below Rs 20000/-
  3. Payment only made during time of delivery.
  4. E-gift vouchers or any other vouchers cannot be used for Cash on delivery payments.

In case of payment failure, please retry ensuring Information provided by you onto our payment gateway is accurate i.e account details, billing address, password (for net banking), CVV passwords etc. Also check your internet connection is not disrupted in the process.

If your account has been debited after a payment failure, you can email us on hello@myfitfuel.in or please give us a call with your order number for any clarification.

There are no such hidden charges when you buy any product from us. The price listed on our website are final and inclusive of all taxes. So, the price you see on the product page are the final prices you pay.

Delivery charges may be extra depending on the “Cash on Delivery Charge” or final order value same or below Rs 499.

There are many reasons for this. Your mailbox server did not recognise our email id, and it could have pushed our email to the spam folder or your mailbox could be full. Please clear your inbox or check other folders.

Alternatively you can “Log in” into My Account on MyFitFuel.in and check your order history. If order status shows “Payment under Process” this means we haven’t received your payment. If your order history don’t show your order placed than it means your order has not been placed and you need to reorder.

Yes we do accept Maestro card. The CVV and Expiry date fields are optional in case of 19-digit Maestro cards. You just need to enter your 19-digit debit card number and confirm order if these fields are not present on your card. You will then be redirected to Bank’s page, where you need to enter your SecureCode for authentication.

Prevention of card fraud is MyFitFuel™ priority and we realise the importance of strong fraud detection and resolution capacity. We along with our online payment partners monitor transaction continuously for suspicious activity. Our team carries out manual confirmation for any suspicious potential fraudulent transaction.

But on to the rarest cases when our team is not able to detect the possibility of fraud, the transaction is kept on hold and customer is requested to provide Identity documents. The identity documents help us to ensure that the payments are being made by the right person.

As this procedure is very important to find that payment is made by genuine customers, we apologise for any inconvenience caused to our customer and request to bear with us in the larger interest of creating a safe and secured environment for online transactions made by our customers.

Visa and Mastercard implemented 3D secure password in partnership with the card issuing banks under the “Verified by Visa” and “Mastercard Securecode” services.

The 3D password brings another layer of security through verification of your debit/credit card transaction. As the 3D password is only known by you, so this means only you can make the payment through your debit/credit card for online transactions.

3D secure password is an extra security taken on the bank cards to protect you from any fraudulent transactions. 3D secure password is asked during the time you are making any payments on www.Myfitfuel.in

When you received the debit card first time from the bank and tried making a payment online, you would have been asked to register for 3D secure password during final step of making payment. So, while making any payment on www.Myfitfuel.in you have to use the same 3D secure password (When asked).

Every bank card has different process of retrieving the Forgotten Password. You might have an option given by your bank to retrieve your password online after following some security checks or you can consult your bank for more details.

We have strong tie-ups with reputed courier partners to ensure fast and safe delivery of products. The shipping timelines vary across products and the exact timelines are mentioned in each product listing on the site as well as in the order confirmation email. Depending on your location it takes anywhere between 2-4 days in Metro cities from date of dispatch to the delivery of the order at your doorstep. For the rest of the cities, we deliver between 2-5 business days. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location's geographical constraints.

All COD payments are to be made in cash only. The delivery agent will NOT accept any cheque or Demand Draft for the COD shipments.

You can open the parcel after paying the courier agent. All products at MyFitFuel™ are shipped in tamper proof packing material that guarantees you safe delivery. In case the tamper seal is broken, please DO NOT accept the shipment from the courier agent.

We are sure you will love the MyFitFuel™ product you ordered. The courier agent is not authorized to accept the opened product and return your cash. In the unlikely event, if you are unhappy with the order, please go through our site’s Return Policy and call Customer Support to claim refund. The refund can be transferred to your bank account or we can dispatch a Cheque to the address the item was delivered to within 15 days. Please get in touch with our Customer Support for more information.

All shipments will have an invoice which is equivalent to the receipt for the money you paid to the courier agent.

You will receive an email and SMS intimation once your order is shipped from our fulfillment centers. Delivery will depend upon your city of shipment and can range from 2-5 days. The courier may / may not call you when your order has reached your city and is about to be delivered. Courier delivery teams typically deliver orders between 9am - 6pm, Monday to Saturday. We highly recommend that you be available at the address given to accept the order. In case you are not, please ensure your friend/relative/neighbour is available at the address to make the payment to courier and receive the order on your behalf. The courier agent cannot deliver the order to the security personnel at your building / housing society.

In case you are a “workaholic”, spending days and nights in your office, then it is best you give your work address for delivery. Very often a non-delivery happens because of co-ordination failure at last mile. We advise you to give correct and as many contact details as possible to avoid co-ordination failure and non-delivery of item. In case you need help or want to provide more information to ensure smooth delivery, please feel free to call our Customer Support and we will be happy to help

Kindly keep the cash ready to pay the courier agent at the time of delivery. The courier delivery person will typically not wait for you to go and withdraw cash from the nearby ATM. However, if he has some other delivery planned in the area, he might want to come back in some time to deliver the parcel again. In such case you will need to directly co-ordinate with him.

In such case you would find a “Missed-U Card” from the courier. The card will contain the local contact details of our courier partner. You will then need to co-ordinate with the local courier office. Sometimes, you might be required to go to the local office, make payment & pick up the order from there.

We currently offer COD in limited pin codes. We currently offer COD in limited pin codes. This is based on current coverage of courier partners for COD and business feasibility. If your pin code is not in this list then you will be not be able to place the order on COD and will be prompted to make payment using Credit Card / Debit Card / Online Bank Transfer for your order. We continuously work with our courier partners to expand the COD network and keep updating the serviceable COD list as and when more pin codes are added.

We do not accept part payments on COD orders.

Once your order is shipped you will get an email with AWB details of your order. You can track your order on the courier website or on

My Account section on MyFitFuel™. Typically the following order statuses are available on website.

  1. In Transit: The consignment is on route to the destination.
  2. Delivered: The consignment is delivered.
  3. Returned to Origin: Delivery was attempted, however the shipment is returned back to MyFitFuel™.

The reasons could be that you refused to accept, you were not available, you did not have the payment ready, address was insufficient or you could not be contacted on the number you provided on MyFitFuel™. If you are still anxious, then file a missing complaint with our Customer Care and we shall put forth best efforts to ensure that your MyFitFuel™ item reaches you safe and sound.

The entire premise of offering COD is that customers are honest and they really liked what they ordered on the site. Misuse of the facility would lead to disablement of this payment option for your future orde.

 

Deliveries

Everything about order deliveries.

Delivery is absolutely free for order placed above Rs 499.

If Order value is below Rs 499 then an extra delivery price of Rs 50 will be charged.

Cash on delivery as an additional service has a very nominal charges of Rs. 20 per order.

We deliver your order within 2-4 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location's geographical constraints.

It is very easy to track your delivery. You will get an email once we ship your products along with the Air way bill number with the help of which you can go to the respective courier website and track your order.

We deliver 7 days a week.

We don’t deliver on Public, national or bank holidays.

There are no such hidden charges when you buy any product from us. The price listed on our website are final and inclusive of all taxes. So, the price you see on the product page are the final prices you pay.

Delivery charges may be extra depending on the “Cash on Delivery Charge” or final order value same or below Rs 499.

  • Order Placed but not dispatched

One the order has been placed but not dispatched that means we have received the confirmation and your order is in our warehouse where we are working to get it dispatched. So as your order is still not dispatched, you need to contact our customer service team on hello@myfitfuel.in as soon as possible for the changes in the order. Please note for security reasons we will require you to answer few security questions before we can make any changes to your order.

  • Order Place and dispatched

Once the order has been placed and dispatched, for security reason we are unable to redirect the order to the secondary delivery address. We apologise for any inconvenience caused and our security policies are made to provide better shopping experience for all our customers.

If our shipper is unable to ship the order at your provided address then order is automatically returned to our warehouse and the processed as return.

For any further query write us on hello@myfitfuel.in or call us on +91-8800115410

Although we ship to maximum places in different parts of India and we are continuously working on increasing our reach to make our products easily available to everyone in different locations.

But If order can or cannot be delivered to your address also depends on:-

Whether our trusted delivery partner can deliver at your address.

Legal Restrictions, if any, on shipping particular products to your location.

The availability of reliable courier partner in your location.

If you placed order is not yet dispatched then please to contact our customer team on +91-8800115410 as soon as possible for the changes. Please note for security reasons we will require you to answer few security questions before we can make any changes to your order.

But if your order is already dispatched then we are sorry we won’t be able to hold your delivery.

Delivery is absolutely free for order placed above Rs 499.

If Order value is below Rs 499 then an extra delivery price will be charged.

Cash on delivery as an additional service has a very nominal charges of Rs. 20 per order.

We deliver your order within 2-4 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location's geographical constraints.

We don’t deliver on Public, national or bank holidays

There are no such hidden charges when you buy any product from us. The price listed on our website are final and inclusive of all taxes. So, the price you see on the product page are the final prices you pay.

Delivery charges may be extra depending on the “Cash on Delivery Charge” or final order value same or below Rs 500.

  • Order Placed but not dispatched

One the order has been placed but not dispatched that means we have received the confirmation and your order is in our warehouse where we are working to get it dispatched. So as your order is still not dispatched, you need to contact our customer service team on hello@myfitfuel.in as soon as possible for the changesin the order. Please note for security reasons we will require you to answer few security questions before we can make any changes to your order.

  • Order Place and dispatched

Once the order has been placed and dispatched, for security reason we are unable to redirect the order to the secondary delivery address. We apologise for any inconvenience caused and our security policies are made to provide better shopping experience for all our customers.

If our shipper is unable to ship the order at your provided address then order is automatically returned to our warehouse and the processed as return.

For any further query write us on hello@myfitfuel.in or call us on +91-8800115410

Although we ship to maximum places in different parts of India and we are continuously working on increasing our reach to make our products easily available to everyone in different locations.

But If order can or cannot be delivered to your address also depends on:-

  1. Whether our trusted delivery partner can deliver at your address.
  2. Legal Restrictions, if any, on shipping particular products to your location.
  3. The availability of reliable courier partner in your location.

If you placed order is not yet dispatched then please to contact our customer team on+91-8800115410 as soon as possible for the changes. Please note for security reasons we will require you to answer few security questions before we can make any changes to your order.

But if your order is already dispatched then we are sorry we won’t be able to hold your delivery.

 

Returns & Refund

Information related to Returns & Refund

14 days Return Policy.

In MyFitFuel™ we always value our customer satisfaction and we work hard to always keep you happy. Although all our products are made after working in detail on every point from ingredients to labeling to bring the best sports and fitness nutrition products, there are times when you are still not satisfied. Well, not a problem!

You are not satisfied but still, we care for your belief in our products so we give an option for you to inform us within 14 days of the date of receipt of delivery. Please make sure that the product is unused, unopened, boxes and other packaging is intact.

You will have an option to take a refund or exchange the product, as per your request after we have received the returning product. If you have made payment by card we will refund in the same bank account. For the money paid by cash on delivery or any other mode, we will issue a cheque in the registered name of the customer.

Please note that replacements are subject to the availability of particular products and please go through our replacement policy for further details.

 

b.      What should I do if I receive a Defective/damaged item or not something which you ordered?

There are circumstances when the product delivered, are defective or not something which you have ordered. Under such circumstances, you can inform us within the 7 days of receipt of the product.  You can inform us on by writing a mail on hello@myfitfuel.in or calling us on +91-8800115410

Our customer support representative will help you instantly and we will arrange a reverse pickup for the order. As soon as we receive your items back, we issue the full refund or exchange with the similar item as per your request.  

We inspect it to ensure everything is present and is in original conditions, please return the product in original packaging along with original box, price tags, and invoice.

Please note that replacements are subject to the availability of particular products.

 

c.       What is your category specific policy for return?

Before going through our Return /Replacement policy of Nutrition products with individual points, we would like to inform our customers that we serve premium products and you get same Nutrition values that we claim in Nutrition Facts.

If ever in doubt, we always motivate our customer to do lab test of the product as we are confident about the quality of our product we serve because we follow strict procurement and international quality manufacturing standards.

Nutrition-

  • Unopened/unused product- Our sports nutrition products should be received in original packaging as you received. The product should be sealed as original, opened or used products will not be accepted as returns.
  • Aroma and Taste- Product cannot be returned or replaced if :
    • You don’t find the aroma and taste satisfactory as per your personal preference. Taste is a very subjective matter with everyone having their individual preferences where one person might like it and another might dislike it.
    • You have a notion that there is a change in the taste of the product. We import flavors and sweeteners from different countries like US, UK, Canada, Germany, etc. As Nutrition company our first preference is to always serve you high quality nutrition products but sometimes taste of product might differ due to many things such as we trying to improve our flavors or might change flavor suppliers if we found an issue in quality of old one or sometimes it’s not flavor but its natural changes in other added ingredient in product which might change the taste. Example, natural milk flavor also changes during different weather season and if it’s milk-based product then there might be some changes in overall taste due to this same reason of milk natural flavor change.  Buy saying that, this never means the quality of the product has been compromised. You will get exactly the same nutrition values as claimed.
  • Medical Consultation- We do not provide medical consultation and for issues like rashes, stomach upset, headache, would not be applicable for return. Please consult with your doctor before buying the products. 
  • Solubility & Texture – Products cannot be replaced or returned due to personal notion towards Solubility and texture. Solubility and texture of one brand might differ from another and sometimes one batch manufactured might differ with another batch manufactured of same product due to many natural circumstances which might change chemical and physical property. One example like winter/summers of production of one ingredient which make slight physical property difference in that ingredient leading whole product to differ. But having a difference in Solubility and texture never means the product is not as nutritious as claimed.

 

Sports and fitness accessories- return policy is only applicable in case of issue with size or product received damaged.

 

Services- This category is not applicable for any refund.

 

d.      I need to return an item, how do I arrange for a pickup?

You can Contact Us to initiate a return. You will receive a call from our customer service executive explaining the process, once you have initiated a return. 

Wherever possible we will facilitate the pick-up of the item through our courier partners. 

 

e.      What are the modes of refund available after cancellation or return?

For payment made by:

Debit/Credit or any other Card- We will refund in the same bank account.

Cash on delivery or any other mode- We will issuea cheque in the registered name ofthe customer.

 

 

 

There are circumstances when the product delivered are defective or not something which you have ordered. Under such circumstances you can inform us within the 14 days of receipt of the product. You can inform us on by writing a mail on hello@myfitfuel.in or calling us on +91-8800115410

Please follow the following thing for returning damaged, defective or wrong product:-

  1. Please notify us within 14 days of receipt of the products and product should reach us within 10 days of sending the request.
  2. Product should be returned in original packaging along with original box, price tags and invoice. You can let us know and we can inform our delivery partner to arrange a pickup of the item to be returned from your place.

As soon as we receive your items back, we inspect it to ensure everything is present and is in original conditions and then we issue the full refund or exchange with similar or different item as per your request.

Please note that replacements are subject to availability of particular products.

Payment made by card will be refunded on the same bank account and cheque will be issued in the registered name of customer for payment made by Cash on delivery.

Nutrition- Our sports nutrition products should be received in original packaging as you received. Product should be sealed as original, opened or used boxes will not be accepted as returns. We do not provide medical consultation and for issues like stomach upset, headache, flavour like/dislike would not be applicable for return. Please consult with your doctor before buying the products. General issues including ordered by mistake will not be applicable for return. But because we value our customers we can discuss every matter and incase we take return then customer should be willing to bear the nominal courier return charge.

Sports and fitness accessories- return policy is only applicable in case of issue with size or product received damaged.

Service- This category is not applicable for any refund.

Products eligible for refund

  1. Products which are unused and in its original new condition if not defective or damages.
  2. Products which are not damaged or broken by customers
  3. Products which are not tampered and is not missing its Serial/UPC number.
  4. Product returned back in its original packaging including box and other items as received along with the particular product.

We are here to serve you best. Your satisfaction is our priority and if in case you have any query then please do mail us on hello@myfitfuel.in

You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible we will facilitate the pick-up of the item through our courier partners. In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service and we will return the courier costs of Rs 100 for any courier charges borne by you to send the product to us.

For payment made by:

Debit/Credit or any other Card- We will refund in the same bank account.

Cash on delivery or any other mode- We will issue cheque in the registered name of customer.

 

Coupon & Discount Codes

Related to Coupon & Discount Codes

To give you the best deals around, we occasionally issue promotional coupons, discount codes etc. It is a simple code which can be applied to get discounts.

No, two coupons cannot be applied at the same time. In general our running promotions cannot be used in conjunction with any other offer.

Add products you want to shop in your cart. Once you are on the cart page, you will see the list of offers available for you which you can apply on your cart. Also you can enter the coupon code on this page. You would have to be logged in to be able to use any offers or coupons on Myfitfuel.in

Yes all our promotional coupons have a validity period. They get expired after this date. We recommend you to always check the validity period to get the best benefits from those coupons